What is personal data?
Personal data is any data that can be traced back to you as an individual. Think of your name, phone number, address or e-mail address. But also data such as your IP address are personal data and other data that are unique to you.
Who is responsible for processing my personal data?
Whom do we process personal data from and how do we obtain this data?
We process the personal data of everyone who has (had) direct contact with Muurmeesters, such as (business) clients and their contacts. We receive the data directly from you when you visit our website and fill in certain details or when you contact Muurmeesters. Occasionally, for example when someone sends you a Muurmeesters as a gift directly from you, we may receive your name and address details from someone else.
What data do we process from you, what do we use it for and how long is it stored?
If you order something from Muurmeesters we need certain information from you in order to deliver your order and keep you informed about it. We also need this information for any returns or repairs. For this purpose we collect your name, e-mail address, delivery address(es) and telephone number. The data is needed to execute the agreement you have made with us. By law, we must keep the data related to your order for 7 years. We also use your e-mail address to inform you about the expansion of our collection and other news about Muurmeesters which we would like to share with you. If you don't want to receive this kind of information you can simply let us know by sending us an e-mail or giving us a call.
With whom will your data be shared?
In order to be able to process your order, we work together with logistical partners. These parties receive your order number, name and delivery address so that they can deliver your Muurmeester correctly to the address of your choice.
We also engage other external service providers to help with various things. Sometimes they will also need personal data for this purpose. We only share the data that is necessary for the task the external service provider is performing for us. We do not sell your data to these service providers or other third parties. And with all external service providers, we conclude agreements in which we agree on what they are allowed to do with the data. The types of work that our external service providers perform for us are: supporting the delivery of our digital services such as hosting, maintenance and support of our website; supporting our marketing campaigns; providing financial services, such as payment services.
Sometimes we have to pass on personal data to the authorities. This can happen first of all when certain government institutions need these data for the execution of their tasks, such as the tax authorities. The police or judicial authorities may also need certain data in the case of fraud or abuse. Finally, certain supervisory authorities may gain access to personal data in the context of an investigation.
What rights do you have regarding your data?
Right to information
Right of inspection
You have the right to ask us at any time to inspect the data we have on you. You can request this by sending an e-mail. We will process your request within 30 days.
Right of rectification
You have the right to have your personal data corrected if they are incorrect or out of date and/or to have them completed if they are incomplete. You can do this by sending us an e-mail.
Right to object
You have the right to object to the processing of your data if you do not agree with the way we process your personal data. You can do this by sending us an e-mail. We will process your request within 30 days.
Right to data portability
You have the right to receive data that you have given us in the context of the agreement(s) you have concluded with us in a machine-readable format, so that you can store this data in a database belonging to you or another party. This includes your name, address and place of residence details and order history. You can make a request by sending us an e-mail.
Right to restriction
You have the right to request the restriction of the processing of your data. This means that we can keep your data but not use it. This right arises in a number of cases. If you are of the opinion that this is the case, please send us an e-mail.
Right to be forgotten/request to delete account
You have the right to request that we delete all data we hold about you. When you request the deletion of your account, we will delete your personally identifiable information, except for information we are required or permitted to retain by law. You can make a request by sending us an e-mail.
Right to lodge a complaint
You have the right to complain about the way we handle your data. If you have a complaint, we would prefer to resolve it with you ourselves. To do so, please contact us by telephone. Naturally, you have the right to submit your complaint to the Dutch Data Protection Authority.
We want to inform you as fully as possible about which cookies we use and for what purposes. Below you can see which cookies we use by default when you visit our website.
What are cookies?
Cookies are small text files that a website places on your computer, tablet or mobile phone when you visit the website. We distinguish between functional and analytical cookies.
Functional Cookies: Functional cookies are necessary for the website to function properly. These cookies are therefore placed by default. Functional cookies ensure that you can remain logged in during your visit to the website. They also ensure that products in your shopping basket are saved when you want to buy something in our webshop.
Analytical cookies: Analytical cookies allow us to measure website traffic. These cookies are also placed by default. We make use of Google Analytics. Google Analytics places cookies that collect, among other things, the following data: Keeping track of the number of visitors on our web pages, keeping track of the duration of the visit, the performed searches on the website. The information we obtain from these cookies provides us with an insight into the use of our website. This tells us which parts of the website are popular and which parts we can improve. We continuously analyse and improve the website to make the experience as pleasant as possible for visitors. The statistics that we collect cannot be traced back to individuals. This data is always used anonymously.
Third party cookies: Due to the way the Internet and websites work, we may not always have insight into the cookies that are placed via our website by third parties. This is particularly the case if our web pages contain so-called embedded elements; these are texts, documents, images or videos that are stored with another party but are shown on, in or through our website. These cookies do not contain any personal information.
Delete Cookie History
If you want to delete your cookie history, you can do so for the various browsers in the manner described below.
Delete cookies in Chrome:
Click on the 3 dots at the top right. Click on History > Clear browsing data.
In the "Delete Browsing Data" menu, you have the option at the top to delete browsing data from the first use to the last hour only. Below that, you can choose which items you want to delete. Always tick "Cookies and other site and plug-in data".
Press the 'Clear browsing data' button.
Delete cookies in Safari:
Open Safari and go to Safari > Preferences > Privacy > Delete saved cookies and data > Manage website data > Delete all.
Delete cookies in Firefox:
Click on the 3 dashes at the top right, then click on Options > Privacy > Delete individual cookies.
Click on "Delete all".
Delete cookies in Microsoft Edge:
Click on the 3 dots at the top right > Settings. Under 'Clear browsing data', click the option 'Choose what you want to delete'.
Select the cookies (pre-selected) > Press the 'Delete' button.
If you have any questions about how Muurmeesters handles personal data, please feel free to contact us. We will be happy to help.
Muurmeesters - Klein Heiligland 69 black - 2011 ED Haarlem